Popular toothpaste brand responds after suspension of its toothpaste in several countries

In recent weeks, Colgate-Palmolive has faced a growing number of complaints of adverse effects related to the use of its Colgate Total Clean Mint toothpaste. In response to this situation, the company issued an official statement to address public concerns.

You might be interested in: Trump has no response from Russia after ultimatum for peace in Ukraine

In Latin American countries such as Argentina and Brazil, multiple cases of mouth ulcers, blisters, burning, and pain have been reported in people who used this toothpaste. In response, Argentina's National Administration of Drugs, Food, and Medical Technology (ANMAT) temporarily banned the sale, distribution, and use of the product, while demanding an explanation from the company.

Other countries such as Brazil, Peru, Uruguay and Paraguay joined this measure.

Although Colgate initially assured that its product complied with all safety standards, it recently announced that, Although no serious cases have been reported, investigations are underway to clarify the cause of the symptoms. They also regretted the inconvenience caused to users and noted that the problems were limited to the Colgate Total Clean Mint line only, without affecting other products from the brand.

Initially, suspicion arose from stannous fluoride—an anti-cavity agent approved in countries such as the United States and several European nations—but an investigation is now underway into whether a new flavoring added to the product could be causing the adverse reactions.

Following the ANMAT resolution, Colgate has launched a free replacement plan for all users who have purchased the toothpaste involved. Interested parties should contact the company through its official channels or complete a form available at: https://www.colgatepalmolive.com.ar/contact-us.

Stay informed: US and China close tariff negotiations without agreement but with plans to extend their truce.

The replacement consists of the delivery of an alternative Colgate toothpaste free of charge. , selected from among the varieties not affected by the regulatory body's ruling. The company will coordinate with each user the return of the original product and the shipment of the new one, free of charge, regardless of the requester's location.

Colgate also recommended immediate discontinuation of Colgate Total Active Prevention Clean Mint and asked consumers who have experienced symptoms such as irritation, canker sores, swelling, or oral discomfort to provide as much information as possible about their experience to assist with the investigation.

* * * Stay up to date with the news, join our WhatsApp channel * * * XP