'I'm a former check-in agent and the worst time to travel is not during summer'

By the middle of the year, most Brits have some form of travel plans in place - especially those about to fly away to a tropical destination.

But there's no denying that security queues are bustling, families with a trail of luggage trying to navigate through the terminal are plenty, and the roads leading to the airports themselves are traffic-ridden. The more flights landing and taking off from airports can also lead to the common misconception that delays are more likely during this time period.

According to former check-in agent Ashley Bautista, now a Mirror journalist, this is not the case. "Believe it or not, the most chaotic period is during the Christmas holidays," she said. "This is because compared to peak travel days, there are fewer flights on Christmas Day."

Christmas is the time when everyone’s flying out to spend time with their friends and family. If you live hundreds or even thousands of miles away from home, the most convenient method of travel is by plane. But just as you’re trying to reunite with your loved ones, hundreds of thousands of people are also trying to do the same thing.

During this festive period, it’s common to see a lot of flights getting delayed or cancelled, whether for weather or maintenance reasons. It’s a frustrating feeling especially during such an important time, but it’s inevitable. Remember, ground-crews also have to de-ice the aircraft in sub-zero temperatures before it takes off which can often lead to a delayed take-off.

According to Heathrow Media Center, London’s Heathrow Airport welcomed more than seven million passengers alone. It turned it into the busiest period ever, exceeding the pre-pandemic numbers in 2019 by three million. The UK also saw a total of 11 million passengers jetting off from all UK airports, as reported by the UK CAA.

Ashley continued: "As a former check-in agent, I’ve been in situations where flights were overbooked because the airline oversold their seats or because passengers had been moved from one airline to another due to cancellations. Still, that didn't guarantee them a seat.

"It wasn’t the best news to deliver, especially during that time of the year, as families were travelling to reunite with their loved ones." She even recalled instances where passengers would have to wait for days until they got to board the flight. In the worst case scenario, the airline would offer financial compensation for those who volunteered to be pulled out of the flight, if needed.

"So, the myth that summer is the busiest season to go abroad has been debunked - at least for now," she continued. "If you plan to book a holiday this summer or in the upcoming months, it’s good to be aware of it. Just like Tuesday's are known to be the cheapest day to fly out, it's also good to learn some other travel hacks."