CTM customer testimonials – living our values

We take immense pride in the dedication and commitment displayed by our employees each day, embodying our core values by consistently striving to deliver exceptional service that prioritizes care, quality, and excellence. We believe that by fostering a culture rooted in these values, we not only enhance the experience of those we serve but also strengthen our relationships and drive the success of our organization.

Explore how our customers have recognized the exceptional dedication of CTM’s employees to service through their submitted appreciation notes and messages of gratitude.

Value: Connect We build strong relationships where people feel valued, listened to and celebrated.

At CTM, we prioritize building strong and meaningful relationships that empower individuals. We create an environment where everyone feels valued, listened to, and celebrated for their unique contributions. Our commitment to open communication ensures that every voice is heard and appreciated, fostering a sense of community and collaboration.

Check out the below comments from CTM customers, to show hour our teams are cultivating an atmosphere where mutual respect and recognition thrive, enhancing both personal and professional growth.

“Our CTM travel team went above and beyond to make my travel experience a success. From maximizing my miles, to helping me troubleshoot delayed flights, to assisting me with my login to the airline systems and otherwise booking all details quickly and correctly.”

“Working with our CTM agent team has been a gift that I do not take for granted. To have the pleasure of working with teammates that are like family/friends is rare in the corporate world. I will treasure these relationships forever.”

Value: Deliver We bring the energy, hold ourselves accountable and get stuff done.

CTM embodies a dynamic energy that drives us towards achieving our goals. We prioritize accountability by ensuring each team member takes ownership of their responsibilities, leading to effective teamwork and successful project completion. Our commitment to action not only fosters a productive environment but also guarantees that we consistently deliver results that exceed expectations. Join us in our mission to innovate and succeed through collaboration and dedication.

Read on to hear from customers who have given kudos to CTM staff for their outstanding representation of our “Deliver” value.

“I absolutely adore our CTM agent team, who have helped me so many times over the years to work through executive travel. I can’t think of a better group of people to do it with. It’s a relief to know that I have someone in my corner when it comes to travel. “

“CTM has always had top tier customer service bar none! You all continue to amaze me at how amazing each of you are and how customer service is always top of mind.”

Value: Evolve We are adaptable, we embrace change and celebrate innovation.

Our organization prioritizes adaptability, allowing us to effectively navigate the evolving landscape of our industry. We not only embrace change but actively seek out new opportunities that foster innovation and creativity. By celebrating originality and progress, we ensure that we remain at the forefront of advancements, continually enhancing our solutions and services for our clients. Embracing this culture of innovation allows us to thrive in dynamic environments and drives our commitment to excellence in everything we do.

Read the below testimonials to see how our customers have been impacted positively due to our employee’s living the “Evolve” value every day.

“CTM’s ability to think outside the box, streamline operations, and inspire the team to embrace new approaches has been impressive. It’s clear that they are not only focused on meeting customer expectations but are actively shaping our future success with their forward-thinking mindset.”

“Our travel manager consistently displays professionalism and kindness when going through difficult decisions. I am so impressed by their positive attitude and willingness to make adjustments while providing clear communication. Thank you, CTM, for all your efforts as it is truly appreciated!”