Hyatt Cuts 30% of its U.S. Customer Service Staff

Hyatt didn't say if AI tools would be used to replace the employees, but hotels are increasingly turning to AI to handle customer service and back-office tasks.

Hyatt has reduced its U.S. customer service workforce by "approximately 30%" across its guest services and support teams, according to a company spokesperson and employee reports on social media.

"We realigned our Global Care Center operations in response to the evolving nature of guest inqui